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11baji FAQ — All your questions, answered here

This FAQ page covers everything you might want to know — registration, login, deposits, withdrawals, bonuses, games, and more. If anything is still unclear, our support team is always here to help.

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11baji is one of Bangladesh's most popular online gaming and betting platforms. Thousands of players enjoy Sports Betting, Live Casino, bingo, and more every day. Whether you're new or a long-time member, questions are bound to come up. This FAQ page is here to give you clear, accurate answers to all of them.

Browse the questions organized by topic below. You'll find detailed information on everything from opening an account to deposits and withdrawals, using bonuses, game rules, security, and the mobile app. If you still can't find what you're looking for, reach out to our 24/7 support team.

Quick Tips: To find a topic on this page, press Ctrl+F in your browser and type a keyword — you'll get there instantly.
Account & Registration

All you need to open an account at 11baji is an active mobile number or email address. Registration is completely free and takes just 2 minutes. Sign up with your name, mobile number, and password, and you can start playing right away.
  • Active mobile number or email
  • Strong password (at least 8 characters)
  • Must be 18 years of age or older
Register Now →

No. 11baji's policy allows only one account per person. Opening multiple accounts puts both at risk of being permanently closed, and any bonuses may be forfeited. Stick to a single account.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use that OTP to set a new password. The whole process takes just 2-3 minutes. If you run into any issues, contact our support team.

KYC verification is not required to start playing. However, it is necessary if you want to make large withdrawals or increase your withdrawal limits. You can complete verification easily by submitting a photo of your national ID or passport.

To update your name or mobile number after registration, please contact customer support. Once your identity is verified, they will assist you with the update. This process involves verification checks to keep your account secure.
Deposits & Withdrawals

11baji supports multiple deposit methods including mobile banking and bank transfer. Log in, go to the Deposit section, select your preferred method, and enter the amount. Your balance is typically updated within minutes.
  • Mobile Banking — Simple & Fast
  • Bank Transfer — Safe & Reliable
  • E-Wallet

The minimum deposit at 11baji varies by method. Mobile banking generally starts from a minimum of BDT 200. The maximum limit depends on your account type and verification level. Log in and check your dashboard for full details.

Withdrawal requests are typically processed within 15 minutes to 24 hours. For mobile banking, funds are usually sent within just a few minutes. Bank transfers may take a little longer.
Withdrawals are processed much faster once your KYC verification is complete.

Wait 10-15 minutes and refresh the page. If the issue persists, contact our customer support team with the transaction reference number or a screenshot. The support team will resolve it promptly.

11baji does not charge any deposit or withdrawal fees. However, your bank or mobile banking provider may apply their own transfer charges. Check your payment provider's terms before making a transaction.
Bonuses & Promotions

New members receive a welcome bonus on their first deposit after registration. Complete your registration, make your first deposit, and the bonus will be credited to your account automatically. Be sure to read the bonus terms and conditions. View all promotions →

Each bonus comes with its own wagering requirements. To withdraw bonus funds as cash, you need to place a specified amount in bets. For example, a 5x wagering requirement means you must bet five times the bonus amount. Always read the full terms and conditions of each promotion.

11baji offers a weekly cashback promotion. At a set time each week (typically every Monday), a percentage of your previous week's losses is returned as cashback. The amount is credited directly to your account and is straightforward to use.

Yes, most bonuses have an expiry period. Generally, bonus credits must be used within 7 to 30 days of being issued. Once expired, the bonus is automatically removed from your account. Expiry periods vary by offer, so read the terms carefully.
Games & Betting

11baji offers an extensive game library including Sports Betting (cricket, football, tennis), Live Casino (blackjack, roulette, baccarat), bingo, slots, virtual sports, and much more. New games are added regularly. Browse the Game Lobby →

Live betting lets you place wagers in real time while a match is in progress. Odds update continuously, so you can bet at the right moment based on your own analysis. In cricket, odds shift ball by ball — making it a great opportunity for experienced bettors.

To play Bingo, first In the Bingo section Go to the Bingo section, purchase a Bingo card, and wait for the round to begin. Mark off numbers on your card as they are called. Complete a row, column, or diagonal and it's Bingo! Winnings are credited to your account automatically.

Don't worry if you get disconnected. 11baji's servers save your session automatically. When you log back in, your game will resume exactly where you left off. Any bets placed before the disconnection remain valid and will be settled according to the result.
Security & Privacy

Yes. 11baji uses industry-standard SSL encryption to protect your personal and financial information. Our servers are fully encrypted and we do not share your data with any third parties. To learn more, please visit our Privacy Policy page.

If you suspect anything suspicious, contact our support team immediately. They will temporarily lock your account to keep it secure and help you recover it after verifying your identity. Always use a strong password and never share your login details with anyone.
11baji will never ask for your password by phone or message. If anyone does, treat it as a scam.

Yes, 11baji supports two-factor authentication on your account. Go to Account Settings, find the 2FA option, and activate it using your mobile number. You will need to enter an OTP each time you log in, which keeps your account significantly more secure.
Mobile App

The 11baji mobile app is available for both Android and iOS. Visit our App Page for a direct download link. Android users can download and install the APK file. iOS users can download it from the App Store.

Yes, the 11baji app offers nearly all the same features as the website. Sports Betting, Live Casino, Bingo, deposits, withdrawals, and bonus claims — everything is available right from the app. You also get biometric login (fingerprint/Face ID), which is not available on the website.

To install the APK on Android, go to your phone's Settings and enable the "Unknown Sources" or "Install Unknown Apps" option. Then tap the downloaded APK file to install. If you run into any issues, contact our support team — they'll walk you through it step by step.
Learn about the VIP Program

11baji's VIP program is designed exclusively for regular players. You earn points on every bet and can advance through Bronze, Silver, Gold, and Platinum tiers. Higher tiers unlock greater cashback, faster withdrawals, a dedicated account manager, and exclusive offers.

Under 11baji's responsible gaming policy, we are committed to ensuring a safe and enjoyable experience for all our players. If you feel that gaming is having a negative impact on your life, please Responsible Gaming Read it and set limits if needed.

Please note: Gaming at 11baji is for adults only (18+). Please play responsibly and prioritize entertainment.
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Why 11baji is Trusted
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Fast Transactions
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Points on every bet
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Contact support

If you can't find the answer here, contact our support team directly.

24 hours a day, 7 days a week

What's at 11baji available

One account for everything — games, bonuses, security, and great support

Massive game library

Sports Betting, Live Casino, Bingo, slots, and hundreds more games — with new titles added every day.

Attractive bonuses

Enjoy a welcome bonus, weekly cashback, reload bonuses, and regular promotions.

Maximum security

Your account is protected with SSL encryption, 2FA security, and regular security audits.

Fast Transactions

Deposits via mobile banking and bank transfer are processed within minutes. Withdrawals take up to 24 hours.

24/7 Bengali Support

Get help in Bengali whenever you need it. Our dedicated support team is always here for you.

Smart mobile app

Biometric login, push notifications, and all your games in one place — on both Android and iOS.

Still have questions? We're here to help

If you can't find the answer here, contact our support team or register now and experience it for yourself.

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